Troubleshooting mobile apps
Pega Platform helps you ensure that your mobile app works as expected. You can use a set of troubleshooting and testing capabilities to identify and address the issues at their source.
- Troubleshooting an iOS mobile app
- Upgrading mobile channels that reuse web portals
Gain access to modern native mobile capabilities by upgrading your legacy mobile channel that reuses a web portal to a prescriptive mobile channel that is based on the latest version of Pega Mobile Client.
- Best practices for upgrading mobile apps
New releases of Pega Mobile Client are as backward-compatible as possible. However, an upgrade to the latest Pega Platform versions adds new features and enhancements to the low-code prescriptive authoring environment, in which you can develop your app. The following best practices ensure that your apps work correctly after the upgrade.
- Best practices for upgrading offline-enabled mobile apps
Upgrading to the latest Pega Platform versions provides unique advantages in mobile app development. By following the best practices for upgrading offline-enabled apps, you ensure that your apps work correctly and benefit from low-code prescriptive authoring and modern native features.
- Resolving case status conflicts in offline mode
Analyze case details to ensure that no data is lost when a case status conflict occurs. Case status conflicts occur after an offline-enabled mobile app synchronizes with the server and the case status on the server progresses in respect to the case status on the client.
- Accessing mobile device logs
Troubleshoot mobile apps and support app users by retrieving and analyzing logs specific to a selected mobile device.