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Engaging mobile users with push notifications

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Improve user engagement and experience in your mobile app with automatic push notifications about meaningful events in your business processes. For example, you can use push notifications to notify users that they must perform an action in a case, such as approve or reject an expense request.

Push notifications on mobile devices

Mobile apps display push notifications as text messages on the status bar of a mobile device. Pega Platform sends push notifications to the user who last signed in to the mobile app on the device. Push notifications do not appear on the device if the user signs out of the mobile app and another user signs in to the app.

Push notification for an expense approval
Push notification asking for a expense approval that is displayed on the status
                bar

Pulse messages and actions in push notifications

A user can also receive push notifications from Pulse when someone performs any of the following actions:

  • Comments on the user's profile or on a case that the user follows.
  • Mentions the user in a feed.
  • Posts a message in a conversation in which the user participates.
The user can respond to the Pulse comment directly in the push notification if the target mobile device uses Android 7.0 or later, or iOS 9 or later.

Push notifications also provide an option to approve and reject cases directly from the notification, without opening the mobile app.

Push notification services

The delivery of a push notification to a mobile device relies on services outside of Pega Platform: Firebase Cloud Messaging (FCM) for Android, and Apple Push Notification (APN) for iOS. When you send a push notification in the mobile channel's console, you can see if the services receive your request.

Push notifications in cases

You can enable push notifications for cases in your application to notify mobile users about new assignments, deadlines, or other events. For more information about enabling push notifications, see the following topics:

Prepare the framework for push notifications by performing the following tasks:
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