Engaging mobile users with push notifications
Improve user engagement and experience in your mobile app with automatic push notifications about meaningful events in your business processes. For example, you can use push notifications to notify users that they must perform an action in a case, such as approve or reject an expense request.
Push notifications on mobile devices
Mobile apps display push notifications as text messages on the status bar of a mobile device. Pega Platform sends push notifications to the user who last signed in to the mobile app on the device. Push notifications do not appear on the device if the user signs out of the mobile app and another user signs in to the app.
Pulse messages and actions in push notifications
A user can also receive push notifications from Pulse when someone performs any of the following actions:
- Comments on the user's profile or on a case that the user follows.
- Mentions the user in a feed.
- Posts a message in a conversation in which the user participates.
Push notifications also provide an option to approve and reject cases directly from the notification, without opening the mobile app.
Push notification services
The delivery of a push notification to a mobile device relies on services outside of Pega Platform: Firebase Cloud Messaging (FCM) for Android, and Apple Push Notification (APN) for iOS. When you send a push notification in the mobile channel's console, you can see if the services receive your request.
Push notifications in cases
You can enable push notifications for cases in your application to notify mobile users about new assignments, deadlines, or other events. For more information about enabling push notifications, see the following topics:
- Configuring push notifications for Android apps
Keep the users up-to-date with various events in your business process by enabling automatic push notifications in your mobile app for Android devices.
- Configuring push notifications for iOS apps
Keep the users up-to-date with various events in your business process by configuring push notification support in your mobile app for iOS devices.
- Sending push notifications with the push console
Send custom push notifications to all or specific users of your mobile app by using the push console in the mobile channel.