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Troubleshooting mobile apps


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Pega Platform helps you ensure that your mobile app works as expected. You can use a set of troubleshooting and testing capabilities to identify and address the issues at their source.

  • Troubleshooting an iOS mobile app

    Application logs can help you troubleshoot mobile apps. Options in Safari for Web Inspector and JavaScript can help you debug JavaScript code for iOS mobile apps. Once you install and run the mobile app, you can start debugging the JavaScript code for the app directly from the JavaScript console in the Web Inspector.

  • Upgrading mobile channels that reuse web portals

    Gain access to modern native mobile capabilities by upgrading your legacy mobile channel that reuses a web portal to a prescriptive mobile channel that is based on the latest version of Pega Mobile Client.

  • Best practices for upgrading mobile apps

    New versions of Pega Mobile Client are backwards-compatible with most of the features that are available in earlier versions. However, an upgrade to the latest Pega Platform version adds new features and enhancements to the low-code prescriptive authoring environment, in which you can develop your app.

  • Best practices for upgrading offline-enabled mobile apps

    Upgrading to the latest Pega Platform versions provides unique advantages in mobile app development. By following the best practices for upgrading offline-enabled apps, you ensure that your apps work correctly and benefit from low-code prescriptive authoring and modern native features.

  • Resolving case status conflicts in offline mode

    Analyze case details to ensure that no data is lost when a case status conflict occurs. Case status conflicts occur after an offline-enabled mobile app synchronizes with the server and the case status on the server progresses in respect to the case status on the client.

  • Accessing mobile device logs

    Troubleshoot mobile apps and support app users by retrieving and analyzing logs specific to a selected mobile device.

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