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Monitoring the health of your Pega Cloud-delivered applications

In cloud-configured systems, a model of joint responsibility between the cloud provider and its customers ensures that the end solution delivers the expected outcome. To support this shared responsibility, Pega Cloud monitors the health of the overall cloud environment and makes available to our clients the tools and services they need to ensure guardrail compliance, health, and performance of their configured applications. By using the tools described in this article, you can manage your guardrail compliance to keep your applications optimized.

Client-configured applications that are not guardrail-compliant or that do not follow product documentation might not be covered by the Pega Cloud support agreement.
Monitoring tool Description Cloud environment
Dev/test Pre-production Production
AES Scorecard Report Pega Cloud services provides a weekly AES scorecard report that helps Pega customers identify and correct system health issues before these issues affect the business. Available for selected environments. No Yes Yes
Pega Predictive Diagnostic Cloud An SaaS-based application performance management solution that helps Pega customers identify and correct system health issues before they affect the business. Available for selected environments. Yes Yes Yes
Native Pega monitoring
  • PAL – High-level session summary
  • Tracer – Detailed list of logic flow
  • DB Trace – Detailed database tracing
  • Alerts – Highlighting of actions over a threshold
  • Guardrails – Assessment of guardrail compliance for configuration

You access Pega alerts and rule logs from the Pega Developer Portal.

Yes Yes Yes
Remote logging in the Pega 7 Platform is not supported for Pega Cloud.

For more information about using application guardrails to mitigate risk, see Clear and actionable guardrails help you mitigate risk sooner.

For more information about how to use these tools to develop and manage your Pega 7 Platform application, see the System Administration Specialist course in Pega Academy.

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