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Managing Pega Autonomic Event Services operator records

As a Pega Autonomic Event Services administrator, you can create, modify, and delete operator records, and define operators' roles. Use the operator records to grant or deny access to Pega Autonomic Event Services or to update login information for an operator.

Creating operator records

Different stakeholders within your organization, such as business sponsors, operational managers, and developers, might require access to the Pega Autonomic Event Services server to review summaries, assign cases, and resolve issues. For each user, you must create an operator record.

  1. In the Pega Autonomic Event Services header, click the Properties icon, and then select System Administration > Create Operators.
  2. On the Create Operators form, click Add Item to add more than one operator record.
  3. For each operator, enter the personal details, time zone, and select a role.

    You can select one of the following roles:

    • Manager - Assign to users who administer Pega Autonomic Event Services. A user with this role can access the Properties menu, manage notification subscriptions, and look at other users' work queues.
    • User - Assign to users who monitor the application or who are responsible for resolving cases.
  4. Click Next, and then click Finish to save the operator record information.

Managing existing operator records

Depending on stakeholder needs or on changes within your organization, you might need to update existing operator records, for example, reset an operator's password or delete an operator that you no longer need.

You can change only one setting at a time.

  1. In the Pega Autonomic Event Services header, click the Properties icon, and then select System Administration > Manage Operators.
  2. In the Operator field, enter an operator identifier to modify, and click Next.
  3. Select one of the following options:
    • To change the operator's email address, select Change Operator Email.
      1. Click Next.
      2. Enter the new email address.
      3. Click Finish to confirm the email and save the changes.
    • To reset the current password and send a new autogenerated password to the operator's email address, select Reset password.
      1. Click Next.
      2. Click Finish to confirm the password reset.
    • To delete an operator record, select Delete user.
      1. Click Next.
      2. Click Finish to confirm the deletion.

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