Pega Call™ provides robust Computer Telephony Integration (CTI) support including adaptive screen pops, desktop telephony controls, and enhanced call-out facilities. By leveraging the business rules engine architecture service cases and dialogs can be reused across channels — from the IVR (Interactive Voice Response) to the Web.
Watch the following video to discover the different features of Pega Call used within an interaction.
Using Pega Call
Watch the following video to learn how Pega Call interacts with traditional telephony systems.
Understanding Telephony with Pega Call
CTI Integration with Pega Call
Published August 6, 2012 — Updated August 1, 2018