LinkedIn
Copied!

Table of Contents

Configuring additional device capabilities for the users

With API-based CTI links, you can provide additional capabilities to users.

  1. Click Configure in the User device capabilities section.

    The Select Telephony Capabilities decision-tree rule is displayed.
  2. Click Check out to edit the decision tree or click Save As to create a copy of the record in the appropriate ruleset.

  3. Write your own logic to select the specific device capability rule.

Suggest Edit

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.