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Configuring CTI link reconnect and failover

If a local Pega Call CTI link loses its connection to the CTI Server, it will attempt to reconnect. If you have a secondary Avaya AES Server, configure a connection to it as part of CTI Link configuration. Pega Call will attempt to connect to the secondary CTI server if it is unable to connect to the primary CTI server.

On successful connection to the primary or secondary CTI server, Pega Call will attempt to retrieve the state of the devices/telephones for agents who were logged into Pega Call. This includes retrieving the state of calls on the device. Call-attached data is not retrieved as part of this process.

On successful connection to the primary or secondary CCT server, Pega Call will attempt to retrieve the state of the devices/telephones for agents who were logged into Pega Call. This includes retrieving the state of calls on the device. Call-attached data is not retrieved as part of this process.

  1. In the header of Dev Studio, click Configure Channel Services Pega Call Administration & Configuration .

  2. Click Actions Edit to open the CTI Link. The rule form for that CTI Link appears.

  3. Click the Failover tab.

  4. Select Enable Failover?.

  5. Enter the Host name or ip address of the secondary AES server that Pega Call connects to.

  6. Enter the port that Pega Call connects to on the secondary server.

  7. Configure the user ID, password, and TLINK information for the backup AES server.

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