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Login options

You can customize the login dialog specific to requirements on your CTI environment. The following options allow customization of the login dialog. Do not select these options for Amazon Connect.

If you change the default settings, the application may no longer work as required.
Show Extension
Optional. If selected, the login screen shows the Extension field.
Show Place
Optional. If selected, the login screen shows the Place field.
Show CCTUser CCTPassword
If selected, the login screen shows the Communications Control Toolkit (CCT) user name and CCT password fields.
Is Extension Required
Optional. If selected, the extension is marked as a required field on the login screen.
Is Place Required
Optional. If selected, Place is marked as a required field on the login screen.
Is CCTUser CCTPassword Required
If selected, the CCT user name and CCT password are marked as required fields on the login screen.
Show AgentId AgentPassword
Optional. If selected, the login screen shows Agent ID and Agent Password fields.
Show User
Optional. If selected, the login screen shows the User field.
Is User Required
Optional. If selected, the login screen shows User as a required field.
Show UserPassword
Optional. If selected, the login screen shows the UserPassword field.
Is UserPassword Required
Optional. If selected, the login screen shows UserPassword as a required field.
Show Agent ID
Optional. If selected, the login screen shows the Agent ID field.
Show Agent Password
Optional. If selected, the login screen shows the Agent Password field.
Is Agent Required
Optional. If selected, the login screen shows Agent as a required field.
Is AgentPassword Required
Optional. If selected, the login screen shows AgentPassword as a required field.
Select Work Mode on Login
If selected, the login screen allows selection of a work mode (Auto In or Manual In) to be enabled upon login to CTI. This option is only used with Avaya CM switches.
Is AgentId AgentPassword Required
Optional. If selected, Agent ID and Agent Password are marked as required fields on the login screen.
Specify Queues on Login
If selected, the login screen allows the user to specify the queue(s) to login. Select this option if you need agents to login to specific queues.
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