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Pega Platform High Availability feature support

Pega Platform provides features to support application server maintenance and crash recovery with minimal impact on service levels.

Application maintenance and crash recovery
A user's Pega Call state and login are not maintained if the Pega Platform server crashes or is taken offline for maintenance ("quiesced"). Each CSR who was on the Pega server will need to log in to CTI when they are connected to another Pega Platform server.

For information on high availability for remote CTI links, see Configuring and managing remote CTI links.

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