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Reviewing and editing the Agent rule

To review and edit the Agent rule perform the following steps:

  1. In the Explorer panel, click Records.

  2. Click SysAdmin Agents .

  3. To view a specific rule, select and click the CTI Link with Cisco Finesse agents rule (in the Pega-CTI ruleset).

  4. To make changes, select and click the agent schedule rule that the agent rule generates and edit. You must edit an agent schedule rule for each node in a multi-node Pega Platform system.

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