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Saving login credentials to Pega Customer Service preferences

While using the Pega Customer Service application, to save the login credentials to the Pega Customer Service preferences, perform the following steps:

  1. Launch the Pega Customer Service Interaction Portal.

  2. In the Operators menu, select Preferences.

  3. In the Desktop Preferences menu, select Channels Phone .

  4. In the Phone Preferences screen, click Configure Phone Login.

  5. Enter the phone login information.

  6. Click Save to save the changes.

  7. Click Save Preferences to save the preferences.

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