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Table of Contents

System requirements

This section describes the components required for a Pega Call installation.

Requirements for Pega Call CTI link engine

The Pega Call CTI Link engine is a set of Java classes deployed within a Pega Platform node. These classes enable bi-directional communication with a PBX/ACD using computer telephony integration (CTI). For integration with Avaya AES, the CTI Link engine uses the Java Telephony API (JTAPI). The connection between the AES server and the Pega Platform node running the Pega Call CTI Link Engine is TCP/IP.

For information on general hardware and software requirements for the Pega Platform application, see the Installation guide for the specific platform that you are using at your site.

For more information about installing the Pega Call components, see Pega Call Installation and Upgrade Guide.

Other required components

In addition to the standard component requirements for the Pega Platform application, a Pega Call implementation with Avaya AES includes the following:

In addition to the standard component requirements for the Pega Platform application, a Pega Call implementation with Avaya AES includes the following.

  • Avaya AES Server — Pega Call requires Avaya AES server.

Web Browser Support

Pega Call supports Internet Explorer, Firefox and Chrome web browsers. Refer to the Pega Platform guide for details on versions supported.

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