Pega Call uses various pages on the CSR’s Pega Platform clipboard. The following pages include information on the current state of the CSR's phone.

CTI Phone

This page includes a reference to the CTI Session (.pyCTILinkSession) and a list of lines (.pyLines value list). Each line lists the identifier (call ID) of the call and its state, if the line has a call. The line and call ID and states are only populated if you use stateful telephony. The following page shows the current state of the CSR’s phone.

Call Interaction

This page is a parametrized data page that shows the details of an incoming call on the CSR's phone. Call data received from the CTI platform is found on this page.

Note: This is a CTI call page (for example, ChannelServices-Interaction-Call or PegaCA-CTI-Call), not a Pega Customer Service interaction (PegaCA-Interaction-Call).