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Pega Cloud for Government Subscription Documentation

This content applies only to Cloud environments.

Pega Cloud for Government (PCFG) provides a fully-managed Cloud Service platform running Pega Infinity and Pega’s Strategic Applications in an as-a-service model.  PCFG is managed by Pega, with global and regional support models for 24 x 7 operations, security, and monitoring to help support our clients’ enterprise applications.  Clients forgo the complexities of operating and managing a Pega ecosystem in favor of letting Pega manage their Pega application(s) for them.  PCFG allows Pega clients to work to get started quickly (within days of contract signature) and work to realize the value of Pega solutions more rapidly.

The Subscription Documentation for Pega Cloud for Government includes the following: 

Deployment Availability describes the deployment and data residency for PCFG.

Service Operations and Support describes the maintenance, monitoring, support and security locations and services we offer

  • Pega Global Client Support describes the client support services we offer
  • Self Service describes self-service support capabilities available to PCFG clients

Service Connectivity describes the public and private connectivity options that are available to connect to Pega Cloud

  • Integrations describes the integration services capabilities clients have to integrate Pega with other third-party or homegrown systems.

The Pega Cloud for Government Service Level Agreement describes the Scheduled Availability for our Production Environments.

Incident Management describes how Pega works to provides response and resolution for incidents that affect the PCFG network and client environments. 

Change Management details how changes to PCFG environments are planned, reviewed, tested, implemented, and validated to work to help protect all environments.

Disaster Recovery describes the PCFG Disaster Recovery plan.

Data Backup and Restore describes how PCFG Production Services provides various levels of backup and redundancy for client data, to work to help provide recovery of environments in the event of service disruption or failure.

The Pega Cloud for Government Security Standards article outlines the various security controls (technical and organizational, physical and environmental, network and infrastructure, and others) which are provided by Pega for clients’ PCFG environments.

Client Security Responsibilities for Pega Cloud for Government describes what security responsibilities are assumed by the client for a PCFG environment.  This document includes both privacy & security controls, and data rights and responsibilities.

Layered Distributed Denial of Service protection in Pega Cloud for Government explains how PCFG provides effective counterstrategies to protect against Distributed Denial of Service (DDoS) attacks.

Planning for end of Pega Cloud Services subscription term describes the clients' options as the end of the term of their subscription approaches.

The Subscription Documentation also includes:

For additional Pega Cloud for Government information which is not part of the PCFG Subscription documentation, including Getting Started and How-Tos, see Pega Cloud Services.

 

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