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Pega Cloud Services SFTP Server Frequently Asked Questions

To return to the overview article, see Pega Cloud SFTP Service.

Questions

Frequently Asked Questions about the Pega Cloud Services SFTP Server include:

Answers

What environment types are supported for the Pega Cloud Services SFTP Server?

The Pega Cloud Services SFTP server is supported on the DevTest, Staging, and Production environment types.

Can I access files associated with the Pega Cloud Services SFTP Server in one environment (e.g., prod1) from another environment (e.g., dev1)?

No. Each environment's file storage is completely isolated. Even environments of the same type (for example, dev1, dev2) cannot access each other's SFTP files.

Does the Pega Cloud Services SFTP Server support multiple users?

No. A single user, sftp-user, is provided with the Pega Cloud Services SFTP Server. Access is restricted by configuring a unique public key for sftp-user in each environment, which is important for your Pega Cloud Services production environments.

Is my data secure when using a Pega Cloud Services SFTP server?

Yes, all Pega Cloud Services SFTP data transfers are encrypted by SSH and the data at rest is encrypted by using an environment-specific key.

What is the availability guarantee for the Pega Cloud Services SFTP Server?

The Pega Cloud Services SFTP Server is a robust service. Failures are very rare, and in the event of a failure, the SFTP Server is automatically restarted within 15 minutes of failure detection. All files and folders are preserved across failures. It does not support high availability (HA).

I accidentally deleted a file from a Pega Cloud Services SFTP Server. Can it be restored?

No. After you delete a file, it is gone.

Can I use files from my production environment's SFTP server in my devTest or staging environments?

No, you cannot access files directly from a different Pega Cloud Service environment in your subscription. However, you can use an SFTP client to manually download files from one environment and then use the client to upload them to a different environment's SFTP Server.

Can I customize the folder names provided by the Pega Cloud Services SFTP Server?

You can submit a Support Request (SR) to request that Pega Cloud support create specifically named folders. Currently there is no support for customers creating new folders or renaming existing folders.

Can I have a custom domain configured for the Pega Cloud Services SFTP Server?

No.

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Published September 24, 2018 — Updated November 16, 2018

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