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Pega Cloud SFTP service FAQ

To return to the overview article, see Pega Cloud SFTP Service.

Frequently Asked Questions about the Pega Cloud® SFTP service include the following:

What environment types are supported for the Pega Cloud SFTP service?

The Pega Cloud SFTP service is supported for use in DevTest, Staging, and Production environment types; it is not supported for use in Deployment Manager and Agile Studio environments.

Can I access files associated with the Pega Cloud SFTP service in one environment (e.g., prod1) from another environment (e.g., dev1)?

No. Each environment's file storage is completely isolated. Even environments of the same type (for example, dev1, dev2) cannot access each other's SFTP files.

Does the Pega Cloud SFTP service support multiple users?

Yes. Pega provides one admin-level user and, if requested, up to 10 additional non-admin level users. The SFTP service allows each user with their own client-provided individual public keys to connect to a unique file directory for that environment. Each user can access, add, or delete files in /sftp sub-folder in their unique file directory that Pega Platform maps to the pegacloudrepository record in Pega Cloud File Storage.

For more information about Pega Cloud File Storage, see Using Pega Cloud File Storage.

Does the Pega Cloud SFTP service support SFTP clients?

Yes, you can use an SFTP client of your choice to upload or download files in your user's unique file directory.

Can I create additional folders in the Pega Cloud SFTP service folder path?

Yes. Pega Cloud supports creating sub-folders in your Pega Cloud SFTP service folder path.

You can create additional folders only in your current environment. New folders will not transfer to your other Pega Cloud Services environments.

You can create additional folders by using Pega Cloud Services or an SFTP client with the following methods:

  • You can make a request for Pega Cloud support to create a new folder in your Pega Cloud SFTP folder path by selecting New request in My Support Portal.

    For additional information on creating multiple users with their own sub-folders, see the question Does the Pega Cloud SFTP service support multiple users?

  • You can use an SFTP client of your choice to create additional SFTP folders.

    Folder creation functionality is dependent upon the capabilities of your SFTP client. You can create a new folder within only your user's unique file directory.

You can create additional sub-folders by using Pega Platform with the following methods:

  • You can create the new sub-folder by using the Pega-provided datapage D_pxNewFolder.
    1. In the navigation pane of Dev Studio, go to Records Data Model Data Page .
    2. In the Data Page instance list, filter the Page Name column for D_pxNewFolder and select it.
    3. In the Actions list, select Run.
    4. In the Run Data Page: New Folder dialog window, specify your new sub-folder by entering the following information:
      1. In the repositoryName field, enter pegacloudrepository.
      2. In the folderPath field, enter your non-admin user folder path appended with your new subfolder name. For example, to create the new sub-folder new_folder, enter sftp/user1/new_folder.
    5. To create the folder, in the Run Data Page: New Folder dialog window, select Run.

      For more information about Pega repository APIs, see Repository APIs.

  • While creating a BIX extraction, you can create a file folder within the /bix directory to specify the placement of your extract files.

    For more information, see Creating and running an extract rule.

Is my data secure when using a Pega Cloud SFTP service?

Yes, all Pega Cloud SFTP data transfers are encrypted by SSH and the data at rest is encrypted by using an environment-specific key.

What is the availability guarantee for the Pega Cloud SFTP service?

The Pega Cloud SFTP Server is a highly-available robust service and resilient to failures, which are rare, and monitored by our 24/7 operations team. All files and folders are preserved across failures.

I accidentally deleted a file from a Pega Cloud SFTP service. Can it be restored?

You can recover files added to the pegacloudrepository record within 30 days of their deletion.

For more information about recovering your SFTP files, see Recovering deleted Pega Cloud File Storage files in the article Using Pega Cloud File Storage.

Can I use files from my production environment's SFTP service in my devTest or staging environments?

No, you cannot access files directly from a different Pega Cloud Service environment in your subscription. However, you can use an SFTP client to manually download files from one environment and then use the client to upload them to a different environment's SFTP server.

Can I customize the folder names provided by the Pega Cloud SFTP service?

Currently there is no support to rename existing folders.

Can I have a custom domain configured for the Pega Cloud SFTP service?

No.

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