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Pega Cloud SFTP service FAQ

To return to the overview article, see Pega Cloud SFTP Service.

Frequently Asked Questions about the Pega Cloud® SFTP service include the following:

What environment types are supported for the Pega Cloud SFTP service?

The Pega Cloud SFTP service is supported for use in DevTest, Staging, and Production environment types; it is not supported for use in Deployment Manager and Agile Studio environments.

Can I access files associated with the Pega Cloud SFTP service in one environment (e.g., prod1) from another environment (e.g., dev1)?

No. Each environment's file storage is completely isolated. Even environments of the same type (for example, dev1, dev2) cannot access each other's SFTP files.

Does the Pega Cloud SFTP service support multiple users?

Yes. Pega provides one admin-level user and, if requested, up to 10 additional non-admin level users. The SFTP Service allows each user with their own client-provided unique public keys to connect to their permitted file directory in Pega Cloud File Storage. Each non-admin-level user can access a unique file directory in the Pega Cloud File Storage repository for its environment and can access files within that directory.

Is my data secure when using a Pega Cloud SFTP service?

Yes, all Pega Cloud SFTP data transfers are encrypted by SSH and the data at rest is encrypted by using an environment-specific key.

What is the availability guarantee for the Pega Cloud SFTP service?

The Pega Cloud SFTP Server is a robust service. Failures are very rare, and in the event of a failure, the SFTP Server is automatically restarted within 15 minutes of failure detection. All files and folders are preserved across failures. It does not support high availability (HA).

I accidentally deleted a file from a Pega Cloud SFTP service. Can it be restored?

No. After you delete a file, it is gone.

Can I use files from my production environment's SFTP service in my devTest or staging environments?

No, you cannot access files directly from a different Pega Cloud Service environment in your subscription. However, you can use an SFTP client to manually download files from one environment and then use the client to upload them to a different environment's SFTP Server.

Can I create additional folders in the Pega Cloud SFTP service folder path?

Yes. Pega Cloud supports creating subfolders in your Pega Cloud SFTP service folder path. To do so, you must request your non-admin user folder path from your SFTP admin user. To create the new subfolder, use the Pega-provided datapage D_pxNewFolder.

  1. In the navigation pane of Dev Studio, go to Records Data Model Data Page .
  2. In the Data Page instance list, filter the Page Name column for D_pxNewFolder and select it.
  3. In Data Page Parameter tab, specify your new subfolder by entering the following information:
    • In the repository field, enter file://pegacloudrepository.
    • In the folderPath field, enter your non-admin user folder path appended with your new subfolder name. For example, to create the new subfolder new_folder, enter sftp/user1/new_folder.
  4. To create the folder, save the data page in the Definitions tab.

    For more information about saving data pages, see Savable data pages.

    For more information about Pega repository APIs, see Repository APIs.

You may also make a request for Pega Cloud support to create a new folder in your Pega Cloud SFTP folder path by selecting New request in My Support Portal.

Can I customize the folder names provided by the Pega Cloud SFTP service?

Currently there is no support to rename existing folders.

Can I have a custom domain configured for the Pega Cloud SFTP service?

No.

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