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Table of Contents

Support Requests

Access a single view of all support requests that are submitted for this account and the environments in the virtual private cloud (VPC).

  1. In the ID column, view each support request ticket code and number.

  2. Optional:

    To view a support ticket on My Support Portal, click that support request ticket symbol.

  3. In the Short Description column, view the user-inputted note entered when creating the service request.

  4. In the Environment Name column, view the environment name to which the request was applied.

  5. In the Environment URL column, view the environment URL to which the request was applied.

  6. Click the URL to be redirected to the environment.

  7. In the Severity column, view the level of severity entered for the issue in the request.

    For more information about severity levels, see Global Client Support - Client Support Handbook.

  8. In the Status column, view the status details of the support request.

  9. In the Created on column, view when the support request was created.

  10. Optional:

    To create a new service request, click Create service request to be taken to My Support Portal. Then, select New Request.

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