Monitoring your Pega Cloud Service environments
The value you get by operating applications on a Platform-as-a-Service, like Pega Cloud Services, is that Pega shares the responsibility of ensuring service reliability with you. This is different than on-premises, or even infrastructure-as-a-service, where clients bear most – if not all – of the burden of maintaining uptime.
To deliver a service that is highly available, the Pega Cloud Service reliability team monitors the health of Pega Cloud Services environments with 24x7x365 support from strategically located Service Reliability Centers. The team, a collection of Pega application experts, database administrators, and service reliability engineers, delivers Pega-specific expertise to manage your Pega Cloud Service environments. To ensure service reliability, the team manages client communications, performs routine maintenance, and responds to automatically generated alerts, routine maintenance activity, and service requests tracked with the GCS ticketing system, which is built using Pega Platform™.
The Pega Cloud Services reliability team monitors each infrastructure component of a client's environment, while clients and Pega Cloud Services reliability team share the responsibility of monitoring application health using Pega Predictive Diagnostic Cloud (PDC). PDC is an intelligent agent that predicts, prioritizes, and notifies administrators about the health of your Pega applications. It leverages artificial intelligence to provide operations teams with a prioritized list of action plans that ensure your system’s reliability. This combination of Pega-specific expertise and industry-leading monitoring tools enables our clients to focus on developing healthy, high-performing applications. For details, see Monitoring your application using Pega PDC.
Pega Platform™ provides application guardrails in order to give development teams immediate notification if an application configuration doesn't meet Pega development best practices. Pega application guardrails help ensure your applications are in sync with the compliance requirements of your Pega Cloud Services support agreement. For more information, see Improving your compliance score.