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Pega CRM 8.6 Installation Guide

This document describes how to install the Pega Customer Service and Pega Sales Automation applications that are part of the Pega Customer Relationship Management suite of applications. For each suite, there is a single installer for the Pega Customer Service and Pega Sales Automation application, but each application is licensed separately. If you purchase licenses for both Pega Customer Service and Pega Sales Automation, you can enable both applications in one installation.

If you are using Pega Customer Decision Hub as part of your CRM configuration, follow the procedures in the Pega Customer Decision Hub Installation Guide and see Implementing your Pega Customer Decision Hub application in a CRM configuration in the Pega Customer Decision Hub Implementation Guide.
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