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Updating legacy Pega Customer Service portals

Important! Legacy portals do not work in version 7.21 and later of Pega Customer Service! If updating from version 7.1.4 or earlier of Pega Customer Service, you must update your access groups to use supported portals as part of the update.

The following table shows which portals are supported for each application version.

Portal name/rule name 6.2, 6.3, 7.1, 7.1.2 7.1.3, 7.1.4 7.21 and higher
CA CSR Portal (CACSRPortal) Not supported Not supported Not supported
CA Manager Portal (CAManagerPortal) Not supported Not supported Not supported
CA Sales Rep Portal (CASalesRepPortal) Not supported Not supported Not supported
CA Sales Manager Portal (CASalesManagerPortal) Not supported Not supported Not supported
CPMCSR Portal (CPMCSR_Portal) Supported Deprecated Not supported
CPMManager Portal (CPMManager_Portal) Supported Deprecated Not supported
CPM Sales Manager Portal (CPMSalesManager_Portal) Supported Deprecated Not supported
CPM Sales Rep portal (CPMSalesRep_Portal) Supported Deprecated Not supported
Interaction Portal (CPMInteractionPortal) N/A Supported Supported
Account Manager Portal (CPMAccountManager_Portal) N/A Supported Supported

(Deprecated in 7.22)

Back Office Portal (BackOfficePortal) N/A N/A Supported
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