Because Pega 1:1 Operations Manager follows best practice guidelines for case management, the same operator may not combine different user roles. For example, the same operator may not request a change, and then approve their own change request. To execute the entire change request process, make sure to create operator accounts in the BusinessUser, TeamLead / RevisionManager, and NBASpecialist access groups.

You must assign at least one operator to the TeamLead access group as their default access group, otherwise Pega 1:1 Operations Manager will not work correctly.