Upgrading from prior versions of Pega Customer Decision Hub
This section provides information for customers upgrading to Pega Customer Decision Hub 8.6 from a previous release.
Checklist functionality removed
In previous releases of Pega Customer Decision Hub you could use the Checklist feature to list actionable steps that need to take place in order for your Action/Campaign to be accomplished. The Checklist functionality has been removed and is no longer available in the Pega Customer Decision Hub 8.6.
Deprecated and withdrawn rules
The following rules are withdrawn in Pega Customer Decision Hub
Interaction history summary data set
Deprecated strategy shape
The Interaction history strategy shape is considered deprecated in Pega Customer Decision Hub 8.6, and will be withdrawn in future releases. If your strategies use this shape, you should rework them to use the Interaction history summary shape instead.
Customer Journeys refactored
In the 8.6 release, Pega refactored the Customer Journeys to better align with the opinionated approach to customer engagement with Next-Best-Action Designer.
If you previously implemented Customer Journeys, you will be impacted by this upgrade and your existing Customer Journeys will become inaccessible. You will need to recreate all existing Customer Journeys within Next-Best-Action Designer. Note that there is no upgrade or migration script, so you will have to recreate all Customer Journeys manually.
For more information, see Creating a customer journey.