Table of Contents

Channel processing


Only available versions of this content are shown in the dropdown

After priority has been assigned to the actions and treatments, they must be ranked by priority and filtered based on the specific channel. The channel processing strategy handles this for inbound and outbound channels.

The ChannelProcessing strategy
  • Channel processing

    The InboundChannelProcessing strategy handles all inbound channel processing; a separate sub-strategy is called for each of Web, Mobile, Agent Assisted (Call Center or Retail), and Other (everything else).

  • Outbound channel processing

    The OutboundChannelProcessing strategy handles all outbound channel processing.

Did you find this content helpful?

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.