After priority has been assigned to the actions and treatments, they must be ranked by priority and filtered based on the specific channel. The channel processing strategy handles this for inbound and outbound channels.
- Channel processing
The InboundChannelProcessing strategy handles all inbound channel processing; a separate sub-strategy is called for each of Web, Mobile, Agent Assisted (Call Center or Retail), and Other (everything else).
- Outbound channel processing
The OutboundChannelProcessing strategy handles all outbound channel processing.