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Table of Contents

Financials

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The following table describes the data fields contained in the Financials section:

Input Field OfferData Property Description / Purpose
Original cost OfferValue MSRP or the full cost of this action
Marketing cost BudgetedCost Costs associated with the marketing of this action
Internal cost InternalCost Costs to the organization when a customer accepts this action. This amount is reflected in the Retention Negotiation budget.
Customer cost Cost Actual cost to the customer for this action
Agent compensation AgentCompensation Compensation amount for the agent if a customer accepts this action
Price description Pricing Description of the customer cost of this action (e.g. $45 per month)
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