Identifying customers who interact with a real-time container
Identity matching allows marketers to track anonymous individuals and their interactions with Real-Time Containers in the inbound real-time channels, such as web self-service, call center, and mobile applications. When a marketer defines a Container to present some action in the inbound channel, the container captures associations to perform identity matching.
For example, when a marketer defines a Container to represent a portion of a web page, the Container uses browser cookies to perform identity matching.
The following associations are captured during interactions with the Real-Time Container:
- CustomerID to UniqueID
- CustomerID to IP Address
Additionally, identity matching is implicitly performed by the following Real-Time Container services:
- Identifying customers with identity matching
Identity matching is a feature that allows a Pega Customer Decision Hub application to identify individuals across their addressable devices. This feature also enables a seamless transition between an anonymous individual and a recognized customer.
- Viewing how anonymous users interact with Pega Customer Decision Hub actions
You can use Marketing Profile to search for anonymous users and view their interactions with the application.