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Running Value Finder simulations

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Monitor at which stages of your next-best-action strategy customers are left without any actions or with only low propensity actions, and identify groups of customers that are under-served by running a Value Finder simulation on an audience.

  1. Log in to the Pega Customer Decision Hub portal.

  2. In the navigation pane of the Pega Customer Decision Hub portal, click Discovery Value Finder .

  3. To run a saved simulation, from the Simulation list, select a simulation.

    Value Finder runs the simulation automatically.
  4. To create a simulation and then run it, perform the following actions:

    1. Click Create new.

    2. In the Create simulation window, click All issues / All Groups.

    3. From the Issue list, select an issue.

    4. From the Group list, select a group.

    5. Click Apply.

    6. In the Create simulation window, click Audience, and then select the audience for the simulation.

    7. Click Run.

    Value Finder runs the simulation and saves it to the Simulation list.
  5. To re-run a simulation that you ran before, under the Simulation list, click the Re-run icon.

  6. Optional:

    To toggle the customer distribution view between counts and percentages, in the Show customers as field, select one of the following options:

    • To display results as the numbers of customers in each category and state, select Counts.
    • To display results as percentages of customers in each category and state, select Percentages.
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