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Accessing Interaction History data for external reports

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Create insight from data that spans beyond the Pega application scope by extracting Interaction History for use with an external Business Intelligence reporting tool.

  1. Work with your team to identify the Interaction History data that is required for reporting.

  2. Develop a staging table to hold Interaction History data.

  3. Extract the data from Pega Customer Decision Hub by using the File data set.

    For more information, see "Exporting customer data from Pega Customer Decision Hub" in the Pega Customer Decision Hub Implementation Guide.
  4. Transform the data as necessary and load it into your Business Intelligence reporting tool.

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