Applying the business levers
For each individual action, you can specify a static business weight property on the Details tab of the action, and then use this property to prioritize actions with a higher weight over those with a lower weight. In addition to action-specific weighting, you can also specify a static Weighting (+/-) property for actions associated with a specific issue and group.
In the Pega Customer Decision Hub portal, click.
Ensure that the toggle in the upper right corner of the on.section is set toIf the toggle is inactive, Next-Best-Action no longer takes action-specific weighting into account when selecting the next best action for a customer.
Ensure that the toggle in the upper right corner of the on, and then click Add weighting.section is set to
In the Issue/Group field, select the issue and group whose priority should be adjusted.
In the Weighting (+/-) field, enter the value by which the priority should be adjusted.