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CaptureNegotiationOutcome REST service

CaptureNegotiationOutcome is a REST service that supports the POST HTTP method. Pega Customer Decision Hub uses this service to capture negotiation information from Pega Next-Best-Action Advisor and store it in the PegaDATA database, for example, for business intelligence reporting.

The system calls the CaptureNegotiationOutcome service after a negotiation outcome in Pega Next-Best-Action Advisor, concurrently with the CaptureResponse service.

POST Service Request

For the POST request, the service expects a JSON Object with the following attributes:

Name Required Description
AgentID The identifier of the agent who conducted the negotiation.
AgentInteractionID A unique identifier associated with the negotiation interaction.
BudgetUsed Optional The budget that the agent used to acquire or retain the customer.
Commissions Optional The commission that the agent accrued.
ContextName Optional The context, or level of customer contact for multilevel decisioning. This property can represent, for example, an account, a household, or a policy membership.
CustomerID The customer identifier.
DiscountAmount Optional The amount of recurring discount offered.
InteractionID The interaction ID stored into the Interaction History Fact table for each cart item.
MaximumBudget Optional The maximum budget allowed by Pega Customer Decision Hub at the time when the negotiation interaction ends.
MinimumBudget Optional The minimum budget allowed by Pega Customer Decision Hub.
MonthlyRecurringCost Optional The recurring monthly cost of the offers for the customer.
MonthlyRecurringDiscount Optional The recurring monthly discount of the offers for the customer.
OneOffCost Optional The one-time cost of the offers for the customer.
OneOffDiscount Optional The one-time discount on the offers for the customer.
Outcome The outcome of the negotiation interaction.
TargetBudget Optional The target budget allowed by Pega Customer Decision Hub.

A sample invocation request is shown below:

  • "InteractionID":[
  • "5162592654195742888",
  • "5162592654195742890"
  • ],
  • "MonthlyRecurringCost":331.99,
  • "MonthlyRecurringDiscount":4.99,
  • "CustomerID":"C1000012",
  • "AgentInteractionID":"S-441329",
  • "MinimumBudget":50.0,
  • "TargetBudget":375.0,
  • "DiscountAmount":4.99,
  • "BudgetUsed":120,
  • "Outcome":"Accepted",
  • "OneOffCost":225.0,
  • "MaximumBudget":500.0,
  • "AgentID":"csr01@uplusbank.com",
  • "OneOffDiscount":0.0,
  • "Commisions":50,
  • "ContextName":"Account"
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