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Configuring Pega Customer Decision Hub strategies

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Strategies in Pega Customer Decision Hub are configured in a similar way as in the Pega Platform. For more information, see About Strategy rules. However, Pega Customer Decision Hub provides some additional options.

The following Strategy configuration options are specific to Pega Customer Decision Hub:

  • Using segments in strategies

    Pega Customer Decision Hub Strategies can use Segments to filter results directly in the Strategy itself. To do this, add a Segment Filter shape to the Strategy canvas and configure its properties to reference a Segment you created. For more information about Segments, see Segments.

  • Using contact policies in strategies

    Pega Customer Decision Hub Strategies can use Contact Policies to restrict the Strategy output based on channel limitations that are specified in the Contact Policy rule. To do this, add a Contact Policy shape to the Strategy canvas and configure its properties to reference a Contact Policy that you created. For more information about Contact Policies, see Contact Policies .

  • Using Geofences in strategies

    Pega Customer Decision Hub Strategies can use Geofences to filter action inputs, or as a driver preceding proposition import. To do this, add a Geofence Filter shape to the Strategy canvas and configure its properties to reference a Geofence you created. For more information about Geofences, see Geofences .

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