Skip to main content

Table of Contents

Defining an exclusion list of customers who opted out of receiving notifications


Only available versions of this content are shown in the dropdown

Use exclusion lists to prevent Pega Customer Decision Hub from initiating outbound actions for a specific set of customer entities. For example, you can set up an exclusion list for customers who opted out of receiving notifications, customers who unsubscribed from your newsletter, or customers whose email addresses are invalid.

If you specify an exclusion list of customers, Pega Customer Decision Hub checks it during action initiation and wait expiration for outbound channels. Actions for customers on the exclusion list are not initiated or continued.

Exclusion lists are not applied to actions that are initiated through real-time containers and inbound channels.

Did you find this content helpful?

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us