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Exporting reports


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To automatically export the report results and send them out by email, schedule a recurring task.

A recurring export of report results is suitable for relatively low-volume reports that should be delivered to specific operators, for example, some KPI reports. For higher-volume reports, consider establishing an ETL process. For more information, see Accessing Interaction History data for external reports.
  1. In the Pega Customer Decision Hub portal, click Reports Report Browser .

  2. In the Public categories list, select Interaction History.

  3. Click Take action on report, as in the following figure:

    The Take action on report icon
    The Take action on report icon
  4. Click Schedule.

  5. In the Task Scheduling section, configure when the report should be sent out, as in the following figure:

    Sample report schedule
    Sample report schedule
  6. In the Task Output Processing section, select the file format and recipients for the report.

    You can only send the report to users who have operator accounts in Pega Customer Decision Hub.
  7. Click Submit.

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