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Frequently asked questions about channels

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See the following topics for additional information, tips and tricks, and best practices.

Can I add or remove channels?

You can edit the decision data rule to add or remove channels if required. For an example, see Configuring additional channels for use with volume constraints.

You can also use the Other channel type for any channel which is not covered by Pega Customer Decision Hub out of the box.

How many Other channels can I add?

There is currently no limit to the number of channels that you can add.

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