Issue: The same stage is being output for each interaction
Use the following troubleshooting tips to help solve issues with the same stage being output for each interaction.
Cause: Customers are remaining in the same place in a journey
There are occasions when interactions for the same customer will output the same journey stage time after time, causing the customer to remain in the same place in a journey.
Journey stage assignment is not necessarily associated with how many interactions a customer has in a journey, but with the conditions that are defined for the journey.
Each stage can have criteria defined for it, and if the recipient does not meet the criteria for a stage, they will never be placed there. Instead, recipients are only assigned to a stage for which they meet all of the associated criteria.
For more information, see Specifying entry criteria for customer journey stages.