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Monitoring actions

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After configuring an action and propagating it to customers via Campaigns, marketers can monitor the action's progress and, if necessary, perform certain actions on active actions. The Wait Volumes overlay provides this capability.

Marketers can use this overlay to perform the following actions:

New deployments of Pega Customer Decision Hub on Pega Cloud Services are configured to use the Decision Data Store for action state storage. Wait Volumes overlay is disabled in this mode. If you want to enable the Wait Volumes overlay feature, see Disabling the Decision Data Store as action state storage on Pega Cloud.
  • View Waiting Action Counts

    Applying the Wait Volumes overlay on a particular action displays the number of waiting instances of the action for the selected Campaign. The overlay displays this count for each wait-enabled shape in the action.

  • Update Expiration Time for Waiting Actions

    The Update wait time overlay action enables marketers to update the time left before instances of the action waiting at a particular shape expire. An example use case for this action would be to grant customers more time to respond to an action.

  • Stop Waiting Actions

    The Stop actions overlay action enables marketers to stop execution of all instances of the action that are waiting at a particular shape. This provides granular control over the processing of the flow.

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