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Specifying the status of an action with the Update Status shape

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The Update Status shape is used to specify the status of the action as it works its way through various stages of the Flow.

This status can be used to group actions for reporting and other aggregations. This status can also be used to determine the appropriate path to be taken down a subsequent branch in the Flow execution. The Update Status shape also enables the user to record Behavior and Response information for the action into Interaction History.

The following Configuration options are available for the Update Status shape:

Name

Purpose

Work Status

Status of the action.

The out-of-the-box values for the action status include:

  • New
  • OfferSent
  • Resolved-OfferAccepted
  • Resolved-OfferExpired
  • Resolved-OfferRejected
Behavior

Denotes the behavior of the customer to the particular action. This information gets recorded in History.

The out-of-the-box values for Behavior include:

  • Negative
  • Neutral
  • Positive
Response

Denotes the response of the customer to the particular action. This information gets recorded in History.

The out-of-the-box values for Response include:

  • Accepted
  • NoResponse
  • Pending
  • Rejected
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