Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Specifying the status of an action with the Update Status shape

Updated on August 4, 2022

The Update Status shape is used to specify the status of the action as it works its way through various stages of the Flow.

Pega Customer Decision Hub

This status can be used to group actions for reporting and other aggregations. This status can also be used to determine the appropriate path to be taken down a subsequent branch in the Flow execution. The Update Status shape also enables the user to record Behavior and Response information for the action into Interaction History.

The following Configuration options are available for the Update Status shape:

Name

Purpose

Work Status

Status of the action.

The out-of-the-box values for the action status include:

  • New
  • OfferSent
  • Resolved-OfferAccepted
  • Resolved-OfferExpired
  • Resolved-OfferRejected
Behavior

Denotes the behavior of the customer to the particular action. This information gets recorded in History.

The out-of-the-box values for Behavior include:

  • Negative
  • Neutral
  • Positive
Response

Denotes the response of the customer to the particular action. This information gets recorded in History.

The out-of-the-box values for Response include:

  • Accepted
  • NoResponse
  • Pending
  • Rejected
  • Previous topic Pausing the flow execution with the Wait shape
  • Next topic Launching background processes with the Hand Off shape

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us