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Suspending a Campaign


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Marketers can utilize the Suspend action (from the Actions menu) if they need to suspend a running Campaign. An important use case for this action is when the marketer needs to make modifications to the Campaign's configurations, such as its audience or Strategy.

Suspending a Campaign prevents any upcoming runs from executing. When performing this action, the marketer must enter a note.

Upon completion of this action, the system transitions the Campaign back to the design stage and notifies the user who launched the Campaign that it has been suspended. The notification email contains the marketer's note and a link to open the Campaign.

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