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Understanding the action flow connectors

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The various shapes outlined in the prior sections can all be connected to one another. Each connector connects one shape to another. A shape can have multiple connectors emanating from it and/or terminating at it. The various connectors represent possible paths of Flow execution.

Connectors can be categorized into the following types:

  • Understanding simple connector

    These connectors simply connect one shape to another. There is no logic path determination behind these connectors.

  • Understanding Decision connectors

    These connectors emanate from the Decision shape. Decision connectors can be sub-categorized based on the condition type – Result, Always, When, and Else.

  • Understanding Wait connectors

    The wait connector emanates from shapes that have a waiting mechanism tied to them (wait-based shapes). This includes the following shapes:

  • Understanding Response Received connectors

    Use the Response Received connector to denote the Flow path to take when a response is received for a particular action. This is typically used as a connector originating from a Send Email or Send SMS shape after an action email or SMS is sent to a customer.

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