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Table of Contents

Understanding agent errors and warnings

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The following table explains the scenarios that contribute to the Agent Errors and Agent Warnings lists.

Failure Scenario Use Source link to…
The agent is not running on any system nodes. Launch the Agent Detail page for this agent. Administrators can manage (stop and start) the agent from this page.
The agent has failed and stopped on at least one system node. Launch the Agent Detail page for this agent. Administrators can manage (stop and start) the agent from this page.
The agent has stopped on one or more system nodes. N/A
No agents are enabled for this ruleset. N/A

Optional Pega Customer Decision Hub agents are those that are not tied to core functionality and may not be utilized in some installations. Typically, these agents perform channel-specific functionality such as Email, SMS, and Push Notification. Administrators should be aware of the functionality being used by their application, so they can better assess the true impact of failures in these agents.

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