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Understanding the relationship between Pega 1:1 Operations Manager and revision management


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If you use Pega Customer Decision Hub and your organization has adopted Next-Best-Action Designer, use Pega 1:1 Operations Manager to manage business-as-usual changes to Action and Treatment rules.

Pega 1:1 Operations Manager is a new module of Pega Customer Decision Hub. Use Pega 1:1 Operations Manager in conjunction with revision management to create and deploy new actions to production, as well as request updates to existing actions.

Pega 1:1 Operations Manager extends the standard revision management capabilities of Pega Customer Decision Hub by providing a simple process where a business-as-usual change request is triggered by a non-technical team member with the use of a transparent user interface. In this way, Pega 1:1 Operations Manager makes it possible to quickly record and process standard, high-volume change requests related to actions.

Pega 1:1 Operations Manager uses the same flows and activities as standard revision management. Because of that, it seamlessly integrates with revision management and complements normal revision management operations. For example, if a change request is withdrawn or rejected in Pega 1:1 Operations Manager, the status also changes in Revision Manager. If a revision is withdrawn or rejected in Revision Manager, the status change is reflected in Pega 1:1 Operations Manager.

For more information, see the Pega 1:1 Operations Manager User Guide on the Pega Customer Decision Hub product page.

All rules available in Pega 1:1 Operations Manager can also be managed by using the standard revision management process. However, using Pega 1:1 Operations Manager simplifies and streamlines business change management by empowering non-technical users, such as marketers, to submit change requests directly in a dedicated portal. Revision managers no longer need to be involved in submitting and processing simple, business-as-usual change requests.
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