Upgrading the Next-Best-Action Designer from legacy versions
In the Pega Customer Decision Hub, Next-Best-Action provides automated decisions based on predictive analytics, adaptive analytics, and traditional business rules. With the Next-Best-Action Designer, you can define Next-Best-Action decisions and requirements which apply to the whole organization, or to specific business issues or groups.
Pega Marketing 8.3 introduced the new Next-Best-Action Designer version 2. Pega Customer Decision Hub 8.5 expanded the capabilities of Next-Best-Action Designer version 2 by adding enhancements that support multilevel context decisioning. If you defined Next-Best-Action using one of the previous versions of Next-Best-Action Designer, you can continue to use the legacy configuration. However, to benefit from the new features, upgrade your Next-Best-Action configuration.
- Migrating Next-Best-Action Designer from version 1 to version 2
When planning the migration, consider the various environments that you may have in your pipeline. First do the migration in a single environment, in a dedicated, unlocked upgrade ruleset version, and then migrate all the rule changes to other environments in the pipeline.
- Updating Next-Best-Action Designer version 2 to support multilevel configurations
If you already used Next-Best-Action Designer version 2 in versions of Pega Customer Decision Hub earlier than 8.5, after upgrading to Pega Customer Decision Hub 8.5, you must update your Next-Best-Action Designer configuration to support multilevel decisioning.