Table of Contents


Pega Customer Service

"what's new on CRM"

Ideal for digital-first customer service organizations, this release brings enhanced digital experiences, omnichannel messaging, and embedded knowledge management solutions for optimized customer engagement.

Pega Customer Service™ 8 includes the following key features:

Looking for What's New in 8.1 videos? View them in our Pega Community Video Library.

Visit to discover all the exciting new features in this release.

Visit Pega Customer Service product page to learn more about Pega Customer Service.

Published January 22, 2019 — Updated June 3, 2019

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