Pega Customer Service
Ideal for digital-first customer service organizations, this release brings enhanced digital experiences, omnichannel messaging, and embedded knowledge management solutions for optimized customer engagement.
Pega Customer Service™ 8 includes the following key features:
- Manage interactions with omnichannel queue-based routing (8.2)
- Streamline chat and messaging for increased concurrency (8.2)
- Support your global customers with localized knowledge content (8.2)
- Personalize chat interactions with emojis, images, and rich media (8.2)
- Accelerate customer follow-up with after-hours queue support (8.2)
- Answer the “what comes next?” question with guided troubleshooting
- Find it faster with type-ahead
- Show them, don’t just tell them with Co-Browse Scribble
Visit Pega Customer Service product page to learn more about Pega Customer Service.