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Pega Customer Service

"what's new on CRM"

Ideal for digital-first customer service organizations, this release brings enhanced digital experiences, omnichannel messaging, and embedded knowledge management solutions for optimized customer engagement.

Pega Customer Service™ 8 includes the following key features:

Looking for What's New in 8.1 videos? View them in our Pega Community Video Library.

Visit www.pega.com/customer-service to discover all the exciting new features in this release.

Visit Pega Customer Service product page to learn more about Pega Customer Service.

Published January 22, 2019 — Updated June 3, 2019

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