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Pega Customer Service for Healthcare Hotfixes

The following tables list required hotfixes the Pega® Customer Service for Healthcare application requires. To request a hotfix, go to your account on My Support Portal. Click +Create and select Request Type > Existing Hotfix Request. Enter and verify the hotfix details and click Submit.

Import each type of hotfix in the listed order during the Pega Customer Service for Healthcare installation or upgrade:

  • Apply Pega Platform hotfixes immediately after the Pega Platform installation or upgrade.

  • Apply Pega Foundation for Healthcare hotfixes after the Pega Foundation for Healthcare application installation.

  • Optional: Apply Pega Care Management hotfixes after the Pega Care Management application installation.

  • Apply Pega Customer Service for Healthcare hotfixes just after you complete the application bundle import.

To see hotfix installation details, see the readme that is included in the hotfix.

Pega Customer Service for Healthcare 7.31

Required Pega Platform hotfixes for Pega Customer Service for Healthcare 7.31

Pega Platform VersionHotfix NumberObserved Behavior
7.3.1HFix-38629CSS changes are done post Pega 7.3.1 GA to support the CRM timeline feature as part of the Pega Customer Relationship Manager 7.31 release.
HFix-38971This hotfix provides a solution for an issue where Timeline Control doesn't show in Internet Explorer 11.

Required Pega Customer Service for Healthcare 7.31 hotfixes

Pega Platform VersionHotfix NumberObserved Behavior
7.4HFix-39714Updates required for integration between Customer Service for Healthcare 7.31 and other applications in the Pega healthcare CRM suite.
7.3.1HFix-39714Updates required for integration between Customer Service for Healthcare 7.31 and other applications in the Pega healthcare CRM suite.

Required Pega Foundation for Healthcare hotfixes for Pega Customer Service for Healthcare 7.31

Pega Platform VersionHotfix NumberObserved Behavior
7.3.1HFix-38781Enhancements to address the feedback items on Pega Foundation for Healthcare 7.31 applications.

Pega Customer Service for Healthcare 7.22.1

Required Pega Platform hotfixes for Pega Customer Service for Healthcare 7.22.1

Pega Platform VersionHotfix NumberObserved Behavior
7.2.2HFix-31834The external NPS smart shape for sending link to user does not work.

Required Pega Customer Service for Healthcare 7.22.1 hotfixes

Pega Platform VersionHotfix NumberObserved Behavior
7.3.1HFix-38973Changes are required in Customer Service for Healthcare 7.22 to be compatible with Pega Foundation for Healthcare 7.31.
7.2.2HFix-37722Compatibility issues are encountered between the Pega Customer Relationship Management for Healthcare 7.22.1 and Pega Foundation for Healthcare 7.23 applications.

Required Pega Foundation for Healthcare hotfixes for Pega Customer Service for Healthcare 7.22.1

Pega Platform VersionHotfix NumberObserved Behavior
7.2.2HFix-36576Compatibility issues are encountered between the Pega Customer Service for Healthcare 7.22.1 and Pega Foundation for Healthcare 7.23 applications.
HFix-37266Compatibility issues are encountered between the Pega Customer Service for Healthcare 7.22.1 and Pega Foundation for Healthcare 7.23 applications.

To see the list of related hotfixes for Customer Relationship Management for Healthcare releases, see: https://pdn.pega.com/customer-relationship-management-healthcare-hotfixes.

Pega Customer Service for Healthcare 7.22

Required Pega Platform hotfixes for Pega Customer Service for Healthcare 7.22

Pega Platform VersionHotfix NumberObserved Behavior
7.2.2HFix-31454Incremental indexing issue.
HFix-31834The external NPS smart shape for sending link to user does not work.

Required Pega Foundation for Healthcare 7.22 hotfixes

Pega Platform VersionHotfix NumberObserved Behavior
7.2.1HFix-31549Extends sample policy expiry dates.

Optional Pega Care Management 7.21 hotfixes for Pega Customer Service for Healthcare 7.22 (required if your installation includes Clinical Interaction Manager)

Pega Platform VersionHotfix NumberObserved Behavior
7.2.2HFix-31029Unable to add internal contact and AuthorizationRequest.
HFix-31152User interface updates to the visit case.

 

Published December 23, 2016 — Updated July 20, 2018

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