Pega Customer Service for Healthcare sample operators and access groups

Pega Customer Service for Healthcare can be used in different types of healthcare contact centers. As part of installation, you can optionally install the sample application that includes operators and access groups. You use them to access the sample application and review the application's capabilities, copy into your application, or extend to meet your business needs.

For additional information, see the Pega Customer Service for Healthcare and Pega Sales Automation for Healthcare Installation Guide.

The sample application includes operators and access groups for the following types of healthcare contact centers:

Member Services and Provider Services

Name Description Default access group Default portal
CSHCSysAdmin Systems administrator operator CSHC:SysAdmin Designer Studio
CSHCManager Contact center manager operator CSHC:MGR Interaction Portal
CSHCCSR Contact center representative operator CSHC:CSR Interaction Portal
CSHCAppStudioAdmin Systems administrator operator CSHCAuthor Pega Express

Medicare Member Services

Name Description Default access group Default portal
CSHCMedicare SysAdmin Systems administrator operator CSHC:MedicareSysAdmin Designer Studio
CSHCMedicareMgr Contact center manager operator CSHC:MedicareMGR Interaction Portal
CSHCMedicareCSR Contact center representative operator CSHC:MedicareCSR Interaction Portal
CSHCMedicareAppStudioAdmin Systems administrator operator CSHCMedicareAuthor Pega Express

Patient Relationship Management

Use the following operators only if you have also licensed Patient Relationship Management.

Name Description Default access group Default portal
CareCoordinationManager The care coordinator does not create care plans. This manager manages a team of care coordinators. CareSample:CareCoordinationManager Interaction Portal
CareCoordinator This care manager might be a clinical or non-clinical role. CareSample:CareCoordinator Interaction Portal

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