Escalating chat requests directly to an agent
To bypass web chatbot interactions and allow customers to directly reach CSRs, perform these steps:
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In the Dev Studio enter and search SetCommandOnLoad.
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Open the Set command on load data transform.
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Set the value of the Param.input property to the value that you configure for the Chat with agent case type, in the web chatbot configuration.
Talk to agent. -
Set the value of the Param.display property to the same value that you specified for Param.input.
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Click Save.