Table of Contents

Pega Customer Service


Pega Customer Service helps reduce service costs and improve customer satisfaction through a process-driven approach that resolves customer issues with context, immediacy, and relevance at the initial point-of-contact. With this application, your company has new capabilities to:

  • Improve service effectiveness by providing guided and personalized customer service processes.
  • Increase operational productivity by automating work across business and technology silos.
  • Increase customer retention and cross-sell revenue.
  • Reduce training time.
  • Ensure an optimal customer service experience with self service channel or assisted service channel.
  • Ensure rapid deployment and continuous adaption.

For information about application features and configuration, see the following topics:

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