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Communications capabilities

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The topics in this section provide information about Pega Customer Service for Communications and the communications-specific capabilities included with that application.

Introduction to Pega Customer Service for Communications

Pega Customer Service for Communications extends the Pega Customer Service platform for the communications industry. The application provides industry-specific infrastructure, microjourneys, and best in class interaction technologies to engage with customers.

When you create your Pega Customer Service application, Interaction Portal users can select the standard case types and showcase microjourneys in the New Application wizard. Depending on the types of cases you need to address, you can include all, none, or a subset of these case types in your application.

For more information, see the Pega Customer Service for Communications Product Overview on the Pega Customer Service for Communications product page.

Pega Customer Service for Communications application stack

The following figure shows the Pega Customer Relationship Management for Communications application stack. Your communications application inherits features from each layer.

Pega Customer Service Relationship Management for Communications application stack
Pega Customer Relationship Management for Communications application stack
The Pega Customer Service for Communications application includes the Communications Industry Foundation which provides a data model specifically designed for Communications industry applications. For more information, see the Pega Foundation for Communications product page.

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