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Example of integrating data by using a REST connector

You can integrate data from a third-party system to Pega Customer Service by using REST or SOAP connectors. First, you create a customer service application. In the example described in this section, you then create a REST connector, which maps the properties from the provider service to the Pega Customer Service application, and calls this service from the customer service application in order to retrieve the respective data such as account or contact information.

This example shows how to use a REST connector to integrate with an external service in order to retrieve contact entity information for viewing by using the Contact ID as input. For example, you might want to view the information for Sara Connor.

You need to integrate with other services to create new contact information or update existing contact information.

Before you integrate the service, test it to make sure that service is up and running.

The service provider needs to provide the following information, for example, by using a Swagger file for a REST connector or an WSDL file for a SOAP connector:

  • Service URL (location of the exposed service)
  • Request and response parameters
  • HTTP method for hosting the service
  • Authentication

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