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Troubleshooting Pega Knowledge issues

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The following table provides solutions to some issues you may encounter when using Pega Knowledge with the Pega Customer Service application.

Issue Solution
Only two articles are visible in the Knowledge panel. In App Studio, select Settings > General > Knowledge management , and then check the article display setting. The article display setting may be set to 2.
Remove the limit on the number of articles that are displayed in the Knowledge panel. In App Studio, select Settings > General > Knowledge management , and then clear the Limit the number of suggested articles option.
Unable to save articles in the Configuration Tools. The following warning displays: You are not allowed to make any changes. Please contact your System Administrator. Ensure that you (or system administrator) update the DialogCoachingTipRS property with an unlocked ruleset name that is created for saving articles, dialogs and coaching tips in the CSGeneralSettings data transform.

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